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This Refund & Cancellation Policy applies to software products, digital products, subscriptions, and software development services purchased from Qzybin Softtech Private Limited through our website or through other authorized sales channels.
Because software and digital products may be delivered electronically and may be immediately accessible, refund eligibility may depend on the type of product purchased, whether the product has been accessed or activated, and the reason for the refund request.
Customers should review the product description, features, system requirements, license terms, pricing, and other relevant information before completing a purchase.
A refund request may be considered where:
The purchased software cannot be delivered due to a technical issue attributable to Qzybin Softtech
The product received is materially different from the product description
A duplicate payment has been made
A payment was successfully processed but the corresponding product or service cannot be provided
A refund is required under applicable law
Qzybin Softtech agrees to provide a refund on a case-by-case basis
Where a technical issue can reasonably be resolved through support, Qzybin Softtech may first attempt to resolve the issue before processing a refund.
Unless required by applicable law or otherwise agreed by Qzybin Softtech, refunds may not be available where:
The customer has simply changed their mind after purchasing or activating a digital product
The software has been downloaded, activated, or substantially used
The customer does not meet the published system requirements
The customer fails to properly install or configure the software where installation requirements were clearly provided
The issue is caused by third-party software, hosting, infrastructure, devices, or services outside Qzybin Softtech’s reasonable control
The customer violates the applicable software license or Terms & Conditions
The customer provides incorrect information that prevents delivery or service execution
The customer requests a refund solely because they no longer require the software or service
Nothing in this section limits any refund or consumer rights that cannot legally be excluded.
For subscription-based software or services, customers may request cancellation before the next applicable billing period, subject to the subscription terms.
Cancellation normally prevents future renewal but does not automatically create a refund for a period that has already commenced or been paid for, except where otherwise stated in the applicable product terms or required by law.
Custom software development projects involve dedicated time, planning, development, testing, resources, and project-specific work.
Cancellation and refund terms for custom development projects may therefore depend on the agreed quotation, proposal, invoice, statement of work, or development agreement.
If a customer cancels a custom project after work has commenced, Qzybin Softtech may deduct amounts reasonably attributable to work already completed, resources committed, third-party costs, and other agreed project expenses, subject to applicable law and the project agreement.
Any remaining eligible balance will be assessed according to the applicable agreement.
Customers wishing to cancel an order or service should contact us as soon as possible.
Cancellation requests should include:
Customer name
Order or invoice number
Product or service purchased
Date of purchase
Reason for cancellation
Registered email address or phone number
Cancellation requests can be submitted to:
qzybinsoftechprivatelimited@gmail.com
To request a refund, contact us using the email address above with the relevant order or transaction details.
We may request additional information to verify the transaction and understand the reason for the refund request.
Each request will be reviewed based on the product/service terms, transaction details, technical circumstances, and applicable law.
If a refund is approved, it will normally be processed through the original payment method or another appropriate method agreed with the customer.
The time required for the refund to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other payment provider.
If you believe you have been charged more than once for the same purchase, please contact us with the transaction details.
After verification, eligible duplicate payments may be refunded.
If an amount is debited from your account but the order is not successfully completed, please contact us with the transaction details.
We will verify the payment status with the relevant payment provider and take appropriate action.
Where a payment has failed or an order has not been created, any reversal or refund may be subject to the processing timelines of the payment gateway or banking institution.
Refund and cancellation terms for promotional offers, discounted products, bundles, or special plans may be subject to additional conditions communicated at the time of purchase.
Qzybin Softtech may update this Refund & Cancellation Policy from time to time.
The updated version will be published on this page with the revised effective date.
Qzybin Softtech Private Limited
Address:
Building No. 2/175, Kottarakara,
Kollam – 691506, Kerala, India
Phone: 7306285353
